Our albums are the result of continuous research. Safe, distinctive, timeless – each one contains acid-free, lignin-free and buffered pages with reinforced edges for additional protection against wear and tear. Creative Memories albums are made using only the finest materials and include the following guarantee: Lifetime Limited Warranty: Our albums are guaranteed for the lifetime of the purchaser, covering any defects in materials or workmanship. If any component of an album proves defective, repair or replacement with the same or equivalent album or album part will be made without charge.
Contact your Creative Memories Consultant to return the album or defective part, and in most cases they will be able to arrange for a replacement for you. If this is not possible, or you no longer have a Creative Memories Consultant, please contact us in Australia on (02) 9472 9400 or New Zealand (09) 272 2533, or write to us at: Australia:--- Creative Memories Australia P/L Product Returns PO Box 755 Reply Paid 755 Hornsby NSW 1630 New Zealand: Freepost Creative Creative Memories New Zealand PO Box 58713 Greenmount Auckland Creative Memories will investigate and work to repair or replace with the same or equivalent album or album part without charge. This warranty does not cover costs to enforce the warranty or items such as damaged photographs, memorabilia, or other items used in the album. This warranty gives you specific legal rights.